Survey

1. Do you use grocery delivery or pickup services?

A. Yes, regularly

B. Yes, occasionally

C. No, I go to the store

2. Do you talk to customer service chatbots?

A. Yes, if it's the only option

B. No, I wait for a human

C. I find them helpful

3. What type of products do you most frequently buy online?

A. Electronics

B. Clothing

C. Books & Media

D. Home Goods

E. Groceries

4. How important is fast shipping to you?

A. Extremely important

B. Somewhat important

C. Not important

5. What makes you loyal to a particular store or brand?

A. Rewards Program

B. Customer Service

C. Product Quality

D. Consistent Experience

6. How important is a brand's social or environmental stance to you?

A. Very important

B. Somewhat important

C. Not important

7. Have you made any online purchases this week?

A. Yes

B. No

8. How do you feel about smart home devices?

A. I love them and own several

B. I'm interested but don't own many

C. I'm skeptical of them

9. Do you use coupons or discount codes when shopping?

A. Always

B. Often

C. Sometimes

D. Never

10. How do you organize your shopping receipts?

A. Digitally scan/filing

B. Keep them in a drawer

C. Throw them away immediately